Returns

A consumer is entitled to withdraw from the sales contract concluded in ELKE Mööbel online store and return the purchased goods to ELKE Mööbel, if desired. The right to return the goods is valid during 14 calendar days as from receiving the goods, and this also applies in case the purchased products are not defective.

Consumer return rights do not apply to products that cannot be returned due to the nature of a product (e.g. for health protection or hygienic reasons, etc).

• In order to withdraw from the contract, a consumer should submit an application for withdrawal to ELKE Mööbel (e.g. by using the form of application for withdrawal sent to the consumer together with the product. It can also be downloaded in pdf here), and return the purchased product(s) together with the application for withdrawal or its copy to ELKE Mööbel.
• Consumer may bring the product(s) to be returned to the warehouse of ELKE Mööbel (address Metalli 8, Tallinn) from Monday to Friday at 9:00-11:00 and at 14:00-17:00 (excluding public holidays), return the products by using the same parcel machine that was used for receiving the product (for Omniva: by using the returning code provided in delivery notice (valid 14 days), for SmartPost: by using the same door code as at receiving the product (valid 14 days)) or by using a courier service.
• The product should be returned as a complete set (the same complete set as it was received in) and, if possible, in original packaging (especially in case the product is in a specific box or in any other packaging different from a colourless plastic packaging). A consumer shall return the product in such transport packaging that ensures the undamaged condition of the product during transportation. A consumer should not return the product in the transport packaging used by ELKE Mööbel, but it is recommended.
• In order to avoid damage to the returned product, a consumer shall utilize the product prudently (i.e. a consumer may use the product only to examine it in the same way as it is allowed in a regular store in order to be convinced in the nature, qualities and functioning of an item). All tags, labels and documents that come with the parcel should be preserved and returned with the product.
• Upon execution of consumer return rights, the consumer shall cover all the direct costs related to returning the product, except when the consumer returns a nonconforming product (in this case Clause 7 of the Terms and Conditions of Use of ELKE Mööbel online store shall be applied). The consumer shall also be liable for the decrease in value of the returned product due to deterioration.
• ELKE Mööbel shall undertake to return the consumer payments received for the returned product, incl. the costs related to the delivery of the respective product to the consumer, within 14 days as from receiving the application for withdrawal and the product (or a certificate of returning the product). If a consumer has explicitly selected a delivery method different from the cheapest standard delivery method offered by ELKE Mööbel, then ELKE Mööbel shall not undertake to return the consumer the costs exceeding the cost of a standard delivery. ELKE Mööbel shall make a repayment by using the same payment method that the consumer used for making the payment, unless the Parties agree differently.