Framed

Seller provides Buyer with a guarantee on the conditions and with the term as issued by the manufacturer of the Goods (hereinafter Guarantee). The duration of the respective guarantee period will be stated in the offer. The Guarantee shall take effect upon the delivery of the Goods to Buyer.

Provided that the guarantee conditions established by the manufacturer of the Goods and the requirements in these Conditions of Sale have been fulfilled, then Seller shall, on the conditions and in the form as prescribed below, to eliminate the defects revealed during the ordinary and prudent use of the Goods.

If a defect covered by the Guarantee reveals itself during the guarantee period, then Buyer shall notify Seller of the defect via email within 14 days at the latest from the discovery of such. The notification must include information in the offer, information of Goods and a description of the non-conformity, provided as accurately as possible, and photographs which reflect the non-conformity.

Seller shall, at its own expense, eliminate the defects covered by the Guarantee (i.e. upon Seller’s choice either replace the Goods or the defective detail, or repair it) within a commercially and technically possible and reasonable time upon receipt of a respective notification from Buyer or the results of the expertise carried out in accordance with Clause 8.10 have been revealed.

Upon the replacement of the Goods or a detail, Seller is entitled to demand that Buyer return to Seller the title in the replaced Goods or detail provided that Seller bears the associated costs for transport.

The Guarantee given to Buyer is valid only if all the aforementioned conditions have been fulfilled; if the required conditions are not fulfilled, the Guarantee will terminate and the defect will no longer be covered by the Guarantee:

Goods have been installed in a professional manner and in accordance with the relevant installation instructions, provided that the manufacturer has compiled and forwarded to Seller such installation instructions, without damaging the Goods in any manner. If the instalment service has been purchased from Seller, the aforementioned condition is deemed to be fulfilled;
The maintenance of the Goods (leather surfaces, for example) has been carried out in a regular basis and in a professional manner according to the maintenance instructions provided by Seller;
Goods have been used only for purpose that they are intended for, in a prudent manner, in accordance with the user manuals and only under normal operating conditions (i.e. they have not been used in more demanding situations where there exists excessive moisture, dryness, heat or coldness, etc.);
Buyer has fully paid for the Goods to Seller;
The Goods have not been independently repaired, altered or modified in any other manner by Buyer or a third person.

The Guarantee does not apply in the following circumstances and all expenses associated with the elimination of such non-conformities will be borne by Buyer:

The non-conformity of the Goods is due to normal wear and tear and/or colour fading;
The non-conformity of the Goods is due to circumstances other that production defect, incl. use for purposes other than intended for or with wrong maintenance tools and techniques or due to any other external force (for example, blow, pressure or some other mechanical injury, chemical substance, environmental problem, incl. excessive moisture, dryness, heat, etc.) or due to a force majeure event (incl. natural disasters);
Buyer has not complied with the notification procedure, incl. deadline, for non-conformities as prescribed in these Conditions of Sale.

The Guarantee does not cover the differences in the texture and colour shading of furniture covered with natural veneer, or any other characteristics owed to the material of the Goods. In addition, the Guarantee does not cover the example products displayed at Seller’s showroom – if Buyer wishes to purchase the example products, it bears the risk that the examples have already been in use and therefore are not covered by the Guarantee, except when the offer clearly provides a Guarantee for the example products.

The repair of the Goods takes place at the same location where the Goods where delivered. Seller is entitled to, at its own expense, transport the Goods for large-scale works to a workshop of its own choosing.

Seller shall within 20 days upon receipt of the notification from Buyer, as prescribed in Clause 8.3, adopt a position whether the non-conformity of the Goods is covered by the Guarantee. If a dispute regarding the Guarantee arises between the Parties, then Buyer is entitled to demand the inclusion of an independent expert. If the independent expert is of the opinion that the non-conformity of the Goods is not covered by the Guarantee, then the costs related to the work of the independent expert will be borne by Buyer, otherwise by Seller.

If Seller, despite being notified twice by Buyer, does not comply with its obligations under the Guarantee, then Buyer is entitled to eliminate the non-conformities in the Goods at Seller’s expense. Buyer shall notify Seller via e-mail of the commencement of the repair or replacement of the Goods at least 5 working days in advance by forwarding a calculation of the estimated reasonable expenses and giving Seller an opportunity to eliminate the non-conformities.

The Guarantee does not limit nor restrict the consumer rights under the Law of Obligations Act (võlaõigusseadusest) or under other legal acts. If the law imperatively prescribes for broader rights to Buyer as a consumer, then Seller must comply with these rights and follow the obligations.

Aitäh kirjutamast, Teie sõnum on meie poole teel! Vastame Teile peatselt.

Similar products

Pinorama

Adnet Circulaire

Ruban

Adnet Rectangulaire

CONTACT US OR VISIT OUR SHOWROOMS